1. What is freeze-drying?

Freeze-drying is a method of preserving food by freezing it and then removing the moisture through a vacuum process. This ensures that the food retains most of its nutrients, flavor, and texture while being shelf-stable.

2. Are your products certified organic?

We offer a range of certified organic freeze-dried fruit products, but we also have conventional options available. Whether you choose organic or conventional, all our products are crafted with the highest quality ingredients.

3. Where do you source your ingredients from?

We source our ingredients from premium Australian farms, prioritizing organic and biodynamic farming methods where possible. When certain fruits or vegetables are seasonally unavailable in Australia, we also use imported goods to ensure a consistent supply of high-quality products.

4. What are the benefits of freeze-dried fruit?

Freeze-dried fruit retains up to 95% of its nutrients and fiber, making it a healthy and convenient snack option. It also has a long shelf life without the need for preservatives or added sugars.

5. Do your products contain any additives or preservatives?

No, our products are completely free from additives, preservatives, sugars, artificial flavors, or colors. We believe in preserving the natural goodness of the fruit without compromising on quality.

6. Can I buy your products in bulk?

Yes, we offer bulk freeze-dried fruit ingredients for businesses in the food service, manufacturing, and wholesale sectors. Contact us for pricing and more details.

7. Do you offer custom freeze-drying services for businesses?

Absolutely! We offer contract freeze-drying services and can work with businesses to create custom products, whether it’s freeze-dried snacks, ingredients, or private-label goods.

8. How long do freeze-dried products last?

Our freeze-dried products have a standard best-before date of 12-24 months when stored in a cool, dry place. However, freeze-drying is a preservation method that can extend shelf life, and our products have been known to last over 10 years when stored correctly.

9. How do I become a wholesale partner?

If you’re interested in stocking our products, you can reach out via our wholesale page or contact us directly to inquire about pricing, distribution options, and minimum order quantities.

10. Are your products suitable for people with allergies?

We take allergy concerns seriously and ensure our products are made in a dedicated facility that follows strict food safety standards. However, we always recommend reviewing product labels for specific allergen information.

11. Can I purchase products directly from you?

Our online store is coming soon! In the meantime, you can visit the Mock Red Hill Store to purchase.

12. How do I store freeze-dried products?

We recommend storing freeze-dried products in an airtight container in a cool, dry place to maintain freshness. For longer storage, you can reseal bags with a heat sealer.

13. Do you offer international shipping?

Currently, we offer shipping within Australia, but we are working on expanding our distribution options to international markets. Contact us for more information on overseas shipping.